Disclaimer

The purpose of this publication is to be a source of relevant and up-to-date information on the various programs offered across the campus network. The information contained in this publication is for informational purposes only and is believed to be reliable and accurate. We assume no responsibility or liability for any inaccurate, delayed or incomplete information, nor for any actions taken in reliance thereon. We reserve the right to make changes to this and other publications at any time and without prior notice. No rights can be derived from this publication. Contact our Admissions Department in case of inconsistencies.

European College for Liberal Studies, ECLS, United School for Liberal Studies, UnitedSLS, Global Education Corporation, GLEDCO, United International Business School, UIBS and its respective logos are trademarks or registered trademarks of Global Education Corporation AG. Other trademarks are the property of their respective owners.

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Global Education Corporation AG
Cross-Cultural Education Center
Brandschenkestrasse 38
8002 Zurich
Switzerland

Responsible publisher:

Global Education Services Switzerland AG
Cross-Cultural Education Center
Brandschenkestrasse 38
8002 Zurich
Switzerland

This website was last updated on March 15, 2024.

Complaints

Students, alumni, faculty, staff or other stakeholders, individually or collectively, who are directly affected administratively or academically by actions by one of the school’s current students, faculty or staff, have the right to contact the school to discuss their situation or to submit a complaint to the school. All issues should first be addressed personally to reach an agreement before starting the complaint procedure. Complaints that were not already addressed personally will not be considered. Academic complaints are resolved by the school’s Academic Council whereby the Managing Director acts as the handler. Administrative complaints are resolved directly by the Managing Director. The applicable procedures are listed in the Student Guide and are available upon request. Complaints should be submitted in a written format no later than 4 weeks after the issue first came up. Complaints will be registered with the school for a period of 2 years and will be handled confidentially typically within a period of 4 weeks. Letters may be submitted by regular mail to Cross-Cultural Education Center, Brandschenkestrasse 38, 8002 Zurich, Switzerland. Digital letters can be submitted by e-mail to info@uibs.org. Complaints received later than 4 weeks after the issue first came up will not be considered, except when the individual or group was unable to submit the letter due to circumstances beyond their control. The letter should at minimum include the name(s), address(es), place(s) of residence, phone number(s) and e-mail address(es) of the individual(s) affected, as well as the date of the letter, a clear description of the administrative and/or academic issues to which the complaint relates, the time(s) and date(s) at which the issues came up and to which the complaint relates, and a report from the initial personal meeting(s) in an attempt to resolve the issue.

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